SHIPPING POLICY
A Note about Shipping and Delivery Estimates
Vitamincs aims to ship all products that are on hand at the time of the order within 48 hours on orders placed Monday through Friday by 12pm CST (excluding holidays).
If your ordered item is inbound to our warehouse, it may take up to 7 business days for your order to ship. Please let customer service know of any shipping needs by phone at (347) 921-0933 or email at info@vitamincs.com
We do our best to keep most items in stock, keeping in mind freshness and shelf dates. We order from vendors on a daily basis to ensure we have the freshest lots available to our customers.
Occasionally, an item will run out of stock with our vendors, which may cause a delay in order shipment. If an item you purchased is backordered, we will notify you via e-mail of this delay and then automatically ship the products to you as soon as they are available.
We'll do our very best to process and send your order quickly, through the best service available. Please understand that some of these circumstances are beyond our control.
FREE SHIPPING ON ALL ORDERS OVER $75!**
6-8 Business Day Delivery (Standard) - Orders over $75.00 - FREE**
6-8 Business Day Delivery - Orders under $75.00 - $5.99
Orders will only be shipped once all billing and shipping information is verified and confirmed. A tracking number will be emailed and updated on all orders as soon as the order ships.
HOW DO WE SHIP?
We ship via UPS and USPS. Please let us know by phone or email of any shipping preferences upon ordering.
WHERE DO WE SHIP TO?
We ship to all 50 states, U.S. territories, and military addresses and to over 100 countries worldwide.
MY ITEM IS ON BACKORDER?
Occasionally, a vendor will run out of supplies to create a product and will place the product on backorder. If this is the case, we will notify you by e-mail and place your order on hold until the item(s) are received. Most backorders arrive back in stock within 2-4 days.
WHERE IS MY ORDER?
After your order is packed and ready to ship, we'll e-mail you your order tracking number.
Can't find your tracking number? No worries! Simply click on Track My Order and enter your order number and zip code. You can also give us a call or send us an e-mail and we can provide you with your tracking information.
HOW DO I REQUEST A RETURN?
All items must be returned within 30 days of purchase, unopened, and in their original condition. We do not accept returns for any opened products. Heat-Sensitive Items are non-refundable. A Return Merchandise Authorization Number (RMA#) is required for all returns and may be requested by contacting our customer service team at or by sending an email to info@vitamincs.com
for easy-to-follow instructions.
(347) 921-0933