Items that have been opened, used, or that are heat-sensitive are not eligible for return. Returns must be requested within 30 days of delivery of your items. A Return Merchandise Authorization Number (RMA #) is required for all returns. You may request an RMA # by contacting a member of our customer service team at 1-844-879-0049 or info@vitamincs.com. See our complete refund policy for full details.

Special Orders: 
Orders containing 10 or more of a single item (Bulk Orders) are considered Special Orders. Special orders may take between 3-5 days to process and will not be eligible for return as we keep our inventory low to ensure freshness of lots

. 

Cancellations
Orders cannot be canceled once they have been processed. Orders placed before 3pm CST may be processed on the same day. All orders placed Monday-Friday are typically processed within 24 hours. Orders placed on the weekend are typically processed first thing Monday morning. Once your order has been processed, it is no longer eligible for cancellation.
 

Order Tracking
You will receive a confirmation email shortly after placing your order. This email will provide the confirmation numbers and order numbers you can use to look up your order while it is still in our system (if you opt to create an account). Once an order has been processed for shipping, you'll receive another email with a link to tracking information from the shipping carrier. Please allow up to 48 hours for your order to process before shipping.

 

Payment Options
All orders placed through Vitamincs.com are 100% secure and encrypted. Our storefront and credit card gateways operate on an ultra-secure Shopify platform, using the 3D Secure checkout flow.

We accept all major credit cards including: Visa, MasterCard, American Express, Discover, Diners Club, etc.